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Access
Access is a shared-ride public transportation service, providing curb-to-curb transportation for people whose disabilities prevent them from riding Metro buses.

About Access
The Americans with Disabilities Act of 1990 (ADA) was passed to remove the physical barriers that have kept persons with disabilities from fully participating in Metro society.

The ADA states that Metro's regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, Access serves as a "safety-net" for only those persons who do not have the functional capability to ride Metro buses. Disability alone does not qualify a person to ride Access under the ADA.

Customers made eligible for Access after January 1, 2004 are eligible for Access' ADA services only.

Access' service area and hours of operation are based on regular Metro service. Access service is limited to operation within 3/4 of a mile of regular (non-express) Metro service and within the hours of regular (non-express) Metro service. For questions regarding Access policies call the Access information line at (513) 632-7590.

Travel Training
Metro offers free, personalized, one-on-one instructions for Access customers who want to learn to ride Metro buses. Using Metro instead of Access is a convenient, less expensive way to travel. For more information, click HERE or call (513) 632-7587.

Rules of Riding
Access drivers are responsible for:

• Assisting customers on and off the vehicles lift or steps
• Securing your wheelchair or scooter
• Fastening every customer's seat belt
• Contacting 911 in case of any medical emergency on the vehicle
• Collecting fares

Access drivers are NOT responsible for:

• Assisting customers in and out of buildings
• Carrying groceries and packages
• Installing child safety seats

For more information on Access click HERE for a pdf version of our Access brochure or call the Access information line, (513) 632-7590